Effective Date: December 2024

Thank you for visiting Noor e Haya! We’re so excited to have you here. To keep things clear and straightforward, we’ve put together these Terms & Conditions to explain how you can use our website (https://noorehaya.co.uk) and purchase from us.

By accessing or shopping with us, you agree to the terms below—so please take a moment to read through them.

1. About Us

Noor e Haya is a modest wear brand dedicated to empowering women through timeless and elegant designs. We operate solely online, making it easy for you to shop from the comfort of your home.

2. Placing Orders

2.1 How It Works

• Add your favorite items to your cart, complete checkout, and wait for your modest wear pieces to arrive!

2.2 Order Acceptance

• Once you place an order, you’ll receive a confirmation email. This means we’ve received your order, but it does not guarantee acceptance.
• We reserve the right to cancel orders due to stock issues or suspected fraudulent activity.

2.3 Payment

• Payments are processed securely via trusted payment providers, ensuring your details remain safe.

3. Shipping & Delivery

3.1 Where We Ship

• We deliver across the UK. Shipping rates and estimated delivery times are displayed at checkout.

3.2 Dispatch Time

• Orders are typically processed and dispatched within 48 hours.

3.3 Delivery Delays

• Delivery times may be impacted by factors like customs processing or courier delays.

4. Returns & Exchanges

4.1 Our Policy

• You can return items within 14 days of receiving them, provided they are unused, unworn, and in their original condition.

4.2 How to Return

• Email support@noorehaya.co.uk with your order number, and we’ll guide you through the process.

4.3 Refund Process

• Refunds will be processed within 3 to 5 working days of receiving your returned item.

4.4 Exclusions

• Sale items and custom orders are non-refundable unless defective.

5. Your Account

5.1 Creating an Account

• Signing up for an account allows you to track orders, save favorites, and enjoy faster checkout.

5.2 Your Responsibility

• Keep your login details secure. If you suspect unauthorized access, notify us immediately.

6. Product Information

6.1 Accuracy

• We strive for accuracy in product descriptions, images, and pricing. However, slight color variations may occur due to differences in device displays.

6.2 Availability

• All items are subject to availability. If an item is out of stock, we’ll notify you and offer a refund or alternative.

7. Intellectual Property

All content on this website—including our logo, images, and product designs—belongs to Noor e Haya.

• Do not use or reproduce any content without our permission.

8. Privacy & Security

We value your trust and take your privacy seriously. Please review our Privacy Policy to learn how we collect, use, and protect your information.

9. Limitation of Liability

While we strive for excellence, Noor e Haya is not responsible for:
🚚 Shipping Delays caused by third-party courier services.
📦 Loss or Damage to items once delivered to your address.
🌐 Website Technical Issues beyond our control.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updates will be posted here, so please check back regularly.

11. Contact Us

We’re here to help! If you have any questions, feel free to reach out:

📧 Email: customerservice@noorehaya.co.uk

Thank You for Choosing Noor e Haya

We’re honored to be part of your modest fashion journey. 💕