1. Ordering & Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, and Klarna for secure payments.

Q: Can I cancel or change my order after placing it?
A: We try to process orders quickly, so changes may not be possible. Please email us at customerservice@noorehaya.co.uk as soon as possible, and we’ll do our best to assist.

2. Shipping & Delivery

Q: Where do you ship to?
A: We currently ship to [Insert Countries].

Q: How long does delivery take?
A: Orders are usually processed within 3 business days. Once shipped, delivery typically takes around 5 business days, depending on your location. Please note that delivery times may vary due to courier delays, holidays, or unforeseen circumstances.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.

3. Returns & Refunds

Q: Can I return an item if it doesn’t fit?
A: Yes! You can return your item within 14 days of receiving it, as long as it’s unworn and in its original packaging.

Q: How do I start a return?
A: Simply email us at customerservice@noorehaya.co.uk with your order number, and we’ll guide you through the process.

4. Product Information

Q: Will the colors be exactly as shown in the pictures?
A: We try to display colors as accurately as possible, but slight variations may occur due to different screen settings.

Q: How do I care for my headscarf?
A: We recommend handwashing in cold water and air drying to maintain the fabric’s quality.

5. Contact & Support

Q: How can I contact you?
A: You can email us at customerservice@noorehaya.co.uk